Our FAQs

Please see below the grid summarising the delivery fees which are applicable depending on the amount of your shopping cart. 

Home delivery :

• Orders below £55: £15 delivery fee
• Orders over £55: Free - No delivery fee

Our orders are prepared with love and sent directly to you from our warehouse in France. 

Your order is prepared and shipped on the next business day (excluding weekends and public holidays).

For example, an order placed on Tuesday will be shipped on Wednesday.

Exceptions:

• Friday or Saturday will be shipped on the following Monday.
• Sunday will be shipped on the following Tuesday.

You will receive a confirmation email once your order has been shipped, along with a tracking number to follow your package in real time.

We're committed to getting your order to you as soon as we can. However, please be aware that our orders arepacked & sent with love from our warehouse in France. Deliveries may take up to 8 working days to be delivered at your door due to customs clearance.

It is possible to return your items within 14 days after receipt of your order.

If you want to return your order, please contact our customer service or follow the steps below. If you benefited from an offer when placing your order, you must return your entire order. The refund will be made only if all the products are returned unused, in perfect condition, in their original packaging. All the gifts received in my order must also be returned (samples, mini etc.). If you have not benefited from an offer, you must return the product(s) you wish to exchange. The refund will be made only if the products are returned unused, in perfect condition, in their original packaging. 

Place the Delivery Note along with the items you are returning inside the parcel. If you are no longer in possession of it, please write down on free paper the order number, your first and last names, then place it in the return parcel. The return costs are the responsibility of the customer.

The indicated address is :

Service E-commerce – Retours Puressentiel
122 Boulevard Exelmans
75016 Paris
FRANCE

Returns can take up to 15 business days to reach us depending on the shipping method chosen. Once received by our logistics partner, we will be informed and the refund will be made within 72 hours (depending on the bank) back to the original method of purchase.

Returns can take up to 15 business days to reach us depending on the shipping method chosen. Once received by our logistics partner, we will be informed and the refund will be made within 72 hours (depending on the bank) back to the original method of purchase.

Customers must pay relevant return fees. Price varies depending on service provider.

We are unable to offer exchanges. However, you can return as soon as possible your full order by following the procedure of return. Once received, we will give you a refund. All you have to do is place a new order.

Please contact our customer service within 30 minutes of placing your order if you wish to change your delivery address. After this time, the shipping label will be generated and no further changes can be made.

We deliver exclusively in the UK (Isle of Man, Jersey and Guernsey excluded).

If you place an incorrect order on Puressentiel.com, you must notify us within 24 hours by email via uk.info@puressentiel.com. Please give us your order number and the email address used for the order. Explain the error. We will then proceed to regularise your order.

For any order on Puressentiel.com, you must notify us this within 24 hours of receipt via our email address uk.info@puressentiel.com.

You must contact the consumer service, which will open an investigation with the logistician. This investigation may last 30 days from the date it is opened. No action by Puressentiel (new shipment or refund) can be carried out before the end of the investigation and the declaration of the parcel as lost.

To track your order, simply go to your "My Account" area in the section "My Orders". You will also receive an e-mail with a tracking number once your order is shipped. It will allow you to track your package directly on the carrier's website (depending on the chosen delivery method).

You can track the delivery of your parcel by using the following link and adding your delivery number:

👉 https://www.laposte.fr/outils/track-a-parcel

Once the parcel reaches the destination
country, you can continue tracking it with the same tracking number here :

👉 https://www.parcelforce.com/track-trace

You can place an order without creating an account. You will only be asked for your email address, which will allow us to keep you informed of the follow-up of your order. In order to facilitate your future visits on our site, we advise you to create a customer account. This will only take a few minutes and will make your next orders easier. You will be able to record your different delivery addresses and track your orders directly from the website. Rest assured, we will never share your personal information, it is strictly confidential and will be used exclusively by Puressentiel's internal services.

Once your order has been confirmed and paid, you have 30 minutes to contact our customer service team if you wish to cancel it.

After this time, the shipping label will be printed and we will no longer be able to cancel the order.

We recommend that you send us an email at uk.info@puressentiel.com and refuse or return the parcel upon delivery.

As soon as we receive the returned item, we will issue your refund as quickly as possible.

Our customer service is not authorized to place an order for you. Our customer service can, however, assist you during your navigation on the website and in particular when placing your order. To facilitate the process, please be sure to have your payment method ready.

Select your articles by clicking on them, select the desired quantity and add to cart. Once all your items added to the cart, go to your cart and click "Buy" Create your account, login or continue without creating an account. Select the desired delivery method. Make your secure payment.

We do not send samples by post on request.

We can no longer apply the promotional code once the order has been validated. However, the code can still be used on the site under the conditions defined for the next order.

To use your promotional code, simply enter the code indicated in the ‘Promotional code’ space on the ‘Information’ or ‘Delivery’ page in your shopping basket and confirm by clicking ‘Apply’.

Your benefits will be automatically applied.

If you have any problems using your code :

• make sure that the code is case-sensitive and that you have not added a space before or after the code;
• check that the conditions for applying the promotional code have been respected (offer expiry date, offer cannot be combined, minimum amount respected, etc.).

To do this, nothing could be simpler: in the top right-hand corner of the site, click on ‘My account’ and then on ‘Create an account’ in order to create a Puressentiel Customer Account. You can also create your Puressentiel Customer Account when you place your order. At the ‘Information’ stage, tick the box ‘Don't have an account? Tick here to create one’. You will then receive an email with your password.

Your order number is in your order confirmation email, as well as in the "My Account" area in the "My Orders" section.

Once your order is validated, you will receive a confirmation email. In case the email does not appear in your inbox, we invite you to check your junk mail in case it’s ended up there. It is then your responsibility to keep this email with your order number.

You can add a new delivery address each time you place an order on the site. If you have an account on our site, you can also create, modify and save your addresses in "My addresses".

When you place an order, if your bank refuses the payment, you are redirected to the step before the payment with an error message. The transaction is not made and the order is not taken into account as long as you do not land on the order confirmation page.

Your online payment is 100% secure thanks to our HTTPS certification and our recognized online payment solution: Stripe. Your bank details are encrypted using the SSL protocol and are never stored on our servers.

The offers on our e-commerce website and by email via the newsletter are valid only on the Puressentiel.com website unless otherwise stated.

Visa and MasterCard are accepted on the Puressentiel.com website. We also accept payment via PayPal.

To subscribe to the newsletter, simply enter your e-mail address in the registration form at the bottom of this page, tick the box "I accept the conditions of the personal data protection policy" and then click on "subscribe".

You will be informed throughout the year of news, offers and advices.

We are sorry to hear you no longer want to receive the latest news, updates and offers from us. To unsubscribe, simply click on the link at the bottom of our newsletter. You will be automatically unsubscribed. However, if you still do not manage to unsubscribe please do not hesitate to contact our customer service.

To change your password, go to "Login" and click on "I forgot my login and/or my password." You will receive an email to change your password. If you haven’t received any email, please check your junk mail folder in case it’s ended up there.

All you need to do is click on Forgotten password and enter your email address.

You will receive an email to change your password. If you haven’t received any email, please check your junk mail folder in case it’s ended up there.

All of your personal information is strictly confidential. Intended for internal use, they will be only used for the delivery of your orders or to bring you a better experience on our website. Regarding your bank details, please know that they are encrypted in SSL mode and will never be kept on the site.

You can change your personal details at any time by logging into your customer account in the "My account" section, "My addresses".

At the top right of the site, click on "Login" to create a Puressentiel customer account.

You can add a new delivery address each time you place an order on the site. If you have an account on our site, you can also create, modify and save your addresses in "My addresses".

Vegetable oils are used as complements to essential oils. They are particularly useful for diluting essential oils before performing massages or applying them to the skin. They are essential, as some essential oils can be irritating.

An essential oil is a liquid and aromatic extract, typically obtained through steam distillation from a plant, and it concentrates the plant’s volatile active compounds. It represents the essence of the plant in a concentrated form and contains a wide variety of active substances, precisely identified through chromatographic analysis.

1. Strictly respect dosages, precautions for use, duration of use, and route of administration: these are extracts that must be used rigorously. Always keep your essential oil in its original packaging, with its instructions, which you can refer to at any time.
2. Never substitute one essential oil for another without proper knowledge, even if their names are similar: for example, true lavender and spike lavender have different compositions, as do thyme with thymol and thyme with linalool, ravensara and ravintsara.
3. Always wash your hands thoroughly after using an essential oil.
4. Do not strongly heat essential oils (e.g., by placing a dish over a candle). Use a cold-air nebulizing diffuser, a gentle ceramic heat diffuser, or a mist diffuser.
5. Respect precautions for use. Many essential oils are prohibited during pregnancy (especially the first trimester) and while breastfeeding. For children, some are not recommended before the age of 7. If you have a history of kidney or liver issues, convulsive disorders, cardiovascular conditions, or if you suffer from epilepsy, asthma, or are under medical treatment for chronic illness, always seek your doctor’s advice.
6. If you are on medication, be careful about interactions with essential oils! Don’t hesitate to ask your doctor or pharmacist for advice.

The two traditional methods for obtaining essential oils are cold expression (for citrus peels) and steam distillation, which suits most plants. This involves passing steam through the plant material to release the essences from their tiny glandular pockets and then collecting them, after condensation, as essential oil. It’s an entirely natural process, yielding a perfectly pure product.

Yes, and in fact, essential oils, effective on their own, are often even more powerful when combined in synergy.

Since 2008, the AFSSAPS (now ANSM, the French National Agency for Medicines and Health Products Safety) has developed quality standards to regulate essential oil use and ensure better control. A high-quality essential oil should bear the following labels:

• HEBBD (botanically and biochemically defined essential oil) and 100% pure and natural – guarantees traceability, quality, and strict control.
• 100% pure – meaning no addition of other essential oils, vegetable oils, or solvents.
• 100% natural – meaning free of chemical additives (mineral essences, synthetic molecules, etc.).
• Traceability must be fully controlled. Every batch should be systematically tested (e.g., gas chromatography).

• The Latin name, to avoid confusion.
• The chemotype, to ensure correct properties. For exemple, there are 7 main thyme chemotypes, each with different indications and uses.
• The expiration date.
• The batch number.
• The plant part used ("OP" – organ producer).
• The method of use and dosage, which vary by oil.
• Usage precautions.
• The equivalence (e.g., 1 ml = x drops).

Not all essential oils can be found in organic form because some cultivation sites are remote, some plants are wild, or they grow in countries where no organic certification exists. It’s best to purchase certified organic essential oils whenever possible.

Essential oils should be kept away from light and heat (ideally between 3 and 30°C). Oils like rose, thyme with thymol, or peppermint can crystallize at low temperatures (this does not affect their quality—they liquefy again at room temperature).

Store them in their original packaging (with the leaflet) to avoid confusion, keep them tightly closed (they are oxidizable and volatile), and upright (to prevent the oil from degrading the dropper and cap, which are made of plastic).

When properly stored, essential oils can last about 5 years (only 3 years for citrus oils; 2 years for oils derived from conifer needles, such as Scots pine). Keep out of reach of children.

It’s normal for some essential oils to have color. For example, thyme with thymol can be blood red; bergamot may be green; and lavender, pale yellow. The color of an essential oil may depend on the plant itself and the material of the still used: for instance, a copper still can produce pink wintergreen oil, while an aluminum still may yield light yellow oil.

Essential oils should be packaged in dark glass bottles (not plastic), as this helps preserve them since they are sensitive to UV light. For added safety, choose bottles with tamper-proof caps and child-resistant safety closures.

Essential oils can be used through various methods: orally, through inhalation, topically, or via atmospheric diffusion. The method depends on the properties of the oil, usage precautions, user age, etc.

To use essential oils properly, you need a complementary product: a vegetable oil (for topical use), a neutral tablet or edible vegetable oil (for oral use), or a neutral base (for baths and showers).

Refer to product labels and healthcare professional advice for proper usage and precautions.

Although traditionally known to be very useful and effective for conditions affecting the digestive tract, liver, and kidneys, some essential oils are not suitable for oral use due to their toxicity. It is absolutely essential to seek advice from your pharmacist or doctor before ingesting them.

Oral administration allows for very precise dosing, which must be strictly followed, and their use should remain limited.
Never place essential oils directly into your mouth, as they can irritate or burn mucous membranes. They must always be taken with a carrier: a sugar cube, a spoonful of honey, or edible vegetable oil.

Ideally, use a neutral tablet, which is practical and recommended for those on sugar-free diets or with diabetes.
Some essential oils can also be used in cooking.

Caution : Before swallowing any essential oil, it is absolutely necessary to verify that it is safe to do so!

The rectal and vaginal routes are occasional and strictly reserved for prescription-based compounded preparations, prepared in pharmacies by healthcare professionals.

No essential oil should ever be:

• injected intramuscularly,
• instilled in the eyes,
• applied pure on irritated or sensitive areas,
• introduced into the ear canal or the anogenital area.

Rinse immediately and thoroughly, preferably with a vegetable oil (such as cooking oil). If none is available, rinse with plenty of clear water. Then, consult a doctor or a poison control center.

Immediately contact a poison control center.

Some essential oils, such as lemon or sweet orange, are phototoxic. This means they should not be used before sun exposure, as they can cause skin reactions when exposed to UV rays.

Vegetable oils are extracted from seeds, fruit kernels, or plants.

A hydrolat is an aromatic water (called floral water when derived from flowers). It is the residual water obtained after separating the essential oil during steam distillation. Hydrolats are much less concentrated in active compounds (between 0.02% and 0.20%) than essential oils.

Vegetable oil acts as a carrier for essential oils. It helps:

• facilitate their penetration into the skin,
• reduce their irritating effects,
• soften and protect the skin.

Our products may indeed show olfactory variations from one batch to another. However, their formulas and the naturally occurring biochemical components in the essential oils remain within the accepted variation standards as defined by our quality control protocols and current regulations (such as those of AFNOR, the European Pharmacopoeia, etc.).

Our essential oils are 100% natural, 100% pure, and unrectified plant-based substances. The aromatic molecule composition of essential oils depends on environmental factors such as climate and geography (sun exposure, humidity, location, altitude, soil composition, etc.).

At Puressentiel, our essential oils are selected based on their biochemical composition, not merely their scent. This is unlike the essential oils used in the perfume, cosmetics, detergent, or food industries, which prioritize a standardized fragrance or aroma.

Therefore, Puressentiel aromatherapy products may not always have exactly the same fragrance, unlike perfumery products or other industrial goods that are often rectified (modified by adding or removing natural or synthetic molecules) to maintain a consistent scent.

Moreover, each of our products that contain blends of multiple essential oils may exhibit noticeable scent differences from batch to batch. However, these do not affect the product’s intrinsic properties.

The olfactory variations you may notice from one batch to another are, in fact, a sign of the product’s complete natural origin and do not compromise its quality or effectiveness. These scent differences are ultimately a mark of quality, reflecting a product that is 100% pure and natural.

Our best sellers are available at Holland & Barrett, Boots.com, Whole Foods and Amazon as well other leading healthcare stores.