New year new website: 15% OFF on your first order¹ with the code: WELCOME

Our FAQs

If you have any question, concerns or issues, the Puressentiel team would love to help you. Click here to browse through these FAQs to find answers to commonly raised questions about Puressentiel.

1. How do I subscribe to the newsletter ?

To subscribe to the newsletter, simply fill in your email address in the registration form at the bottom of this page. You will be informed throughout the year of news, offers and advices.

2. How do I unsubscribe from the Puressentiel newsletter?

We are sorry to hear you no longer want to receive the latest news, updates and offers from us. To unsubscribe, simply click on the link at the bottom of our newsletter. You will be automatically unsubscribed. However, if you still do not manage to unsubscribe please do not hesitate to contact our customer service.

3. Are my personal details safe with Puressentiel?

All of your personal information is strictly confidential. Intended for internal use, they will be only used for the delivery of your orders or to bring you a better experience on our website. Regarding your bank details, please know that they are encrypted in SSL mode and will never be kept on the site.

4. How I do change my password?

To change your password, go to "Login" and click on "I forgot my login and/or my password." You will receive an email to change your password. If you haven’t received any email, please check your junk mail folder in case it’s ended up there.

5. How do I modify my personal information ?

At any time you can modify your personal information by going to your « My Account » area in the section « My Adresses».

6. How do I register ?

At the top right of the site, click on "Login" to create a Puressentiel customer account.

7. How to modify my delivery information ?

You can add a new delivery address for each order placed on the website. However, be careful, you can not change the delivery address once the order is validated. If you have an account on our website, you can also create, modify and save your addresses in your address book.

You have a question ?

We would love to help you. Contact us.

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