• Sign up for 15% OFF your 1st order
  • Free Delivery from France on orders over £45
  • Sign up for 15% OFF your 1st order
  • Free Delivery from France on orders over £45
  • Sign up for 15% OFF your 1st order
  • Free Delivery from France on orders over £45
  • Sign up for 15% OFF your 1st order
  • Free Delivery from France on orders over £45
  • Sign up for 15% OFF your 1st order
  • Free Delivery from France on orders over £45

Our FAQs

If you have any question, concerns or issues, the Puressentiel team would love to help you. Click here to browse through these FAQs to find answers to commonly raised questions about Puressentiel.

1. What are the delivery fees?

Please see below the grid summarising the delivery fees which are applicable depending on the amount of your shopping cart. 
Home delivery :
  • Orders below £45: £15 delivery fee
  • Orders over £45: Free - No delivery fee

Our orders are prepared with love and sent directly to you from our warehouse in France. 

2. When will I get my order?

We're committed to getting your order to you as soon as we can. However, please be aware that our orders are packed & sent with love from our warehouse in France. Deliveries may take up to 8 working days to be delivered at your door due to customs clearance.

3. How do I return my item?

For the Products and services marketed on the Site, the Buyer may, within fourteen (14) days following the delivery of his/her Product(s), 

If you want to return your order, please contact our customer service or follow the steps below. If you benefited from an offer when placing your order, you must return your entire order. The refund will be made only if all the products are returned unused, in perfect condition, in their original packaging. All the gifts received in my order must also be returned (samples, mini etc.). If you have not benefited from an offer, you must return the product(s) you wish to exchange. The refund will be made only if the products are returned unused, in perfect condition, in their original packaging. Place the Delivery Note along with the items you are returning inside the parcel. If you are no longer in possession of it, please write down on free paper the order number, your first and last names, then place it in the return parcel. The return costs are the responsibility of the customer. The indicated address is PURESSENTIEL UK Limited – The York House, 221 Pentonville Road, London, N1 9JY, UK.

4. Where is my return parcel?

Returns can take up to 15 business days to reach us depending on the shipping method chosen. Once received by our logistics partner, we will be informed and the refund will be made within 72 hours (depending on the bank) back to the original method of purchase.

5. How soon will I be reimbursed?

Returns can take up to 15 business days to reach us depending on the shipping method chosen. Once received by our logistics partner, we will be informed and the refund will be made within 72 hours (depending on the bank) back to the original method of purchase.

6. What are the return fees?

Customers must pay relevant return fees. Price varies depending on service provider.

7. Can I make an exchange?

We are unable to offer exchanges. However, you can return as soon as possible your full order by following the procedure of return. Once received, we will give you a refund. All you have to do is place a new order.

8. Can I return my items?

It is possible to return your items within 14 days after receipt of your order. If you want to return your order, please contact our customer service or follow the steps below. If you benefited an offer when placing your order, you must return your entire order. The refund will be made only if all the products are returned unused, in perfect condition, in their original packaging. All the gifts received in my order must also be returned (samples, mini etc.). If you have not benefited from an offer, you must return the product(s) you wish to exchange. The refund will be made only if the products are returned unused, in perfect condition, in their original packaging. Place the Delivery Note along with the items you are returning inside the parcel. If you are no longer in possession of it, please write down on free paper the order number, your first and last names then place it in the return parcel. The return costs are the responsibility of the customer. The address to indicate is: PURESSENTIEL UK Limited – Return 75 Newman Street W1T 3EN - London UNITED KINGDOM

9. Can I amend the delivery option for my order ?

Unfortunately, once the order is validated we can not change the delivery address.

10. Do you deliver abroad?

We deliver exclusively in the UK (Isle of Man, Jersey and Guernsey excluded).

You have a question ?

We would love to help you. Contact us.

Free delivery
Free delivery
from France on orders above £45.
Orders under £45 will be charged at £15 for shipping.
Customer Service
Customer Service
Need help? Contact us
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