Our FAQs

Please see below the grid summarising the delivery fees which are applicable depending on the amount of your shopping cart. 
Home delivery :

• Orders below £45: £15 delivery fee
• Orders over £45: Free - No delivery fee

Our orders are prepared with love and sent directly to you from our warehouse in France. 

We're committed to getting your order to you as soon as we can. However, please be aware that our orders are packed & sent with love from our warehouse in France. Deliveries may take up to 8 working days to be delivered at your door due to customs clearance.

For the Products and services marketed on the Site, the Buyer may, within fourteen (14) days following the delivery of his/her Product(s), 

If you want to return your order, please contact our customer service or follow the steps below. If you benefited from an offer when placing your order, you must return your entire order. The refund will be made only if all the products are returned unused, in perfect condition, in their original packaging. All the gifts received in my order must also be returned (samples, mini etc.). If you have not benefited from an offer, you must return the product(s) you wish to exchange. The refund will be made only if the products are returned unused, in perfect condition, in their original packaging. Place the Delivery Note along with the items you are returning inside the parcel. If you are no longer in possession of it, please write down on free paper the order number, your first and last names, then place it in the return parcel. The return costs are the responsibility of the customer.

The indicated address is

DIMOTRANS – Retours Puressentiel
Chemin du bois des Aies
69390 PUSIGNAN
FRANCE

Returns can take up to 15 business days to reach us depending on the shipping method chosen. Once received by our logistics partner, we will be informed and the refund will be made within 72 hours (depending on the bank) back to the original method of purchase.

Returns can take up to 15 business days to reach us depending on the shipping method chosen. Once received by our logistics partner, we will be informed and the refund will be made within 72 hours (depending on the bank) back to the original method of purchase.

We are unable to offer exchanges. However, you can return as soon as possible your full order by following the procedure of return. Once received, we will give you a refund. All you have to do is place a new order.

It is possible to return your items within 14 days after receipt of your order. If you want to return your order, please contact our customer service or follow the steps below.

If you benefited an offer when placing your order, you must return your entire order. The refund will be made only if all the products are returned unused, in perfect condition, in their original packaging. All the gifts received in my order must also be returned (samples, mini etc.). If you have not benefited from an offer, you must return the product(s) you wish to exchange.

The refund will be made only if the products are returned unused, in perfect condition, in their original packaging. Place the Delivery Note along with the items you are returning inside the parcel. If you are no longer in possession of it, please write down on free paper the order number, your first and last names then place it in the return parcel. The return costs are the responsibility of the customer.

The address to indicate is:

DIMOTRANS – Retours Puressentiel
Chemin du bois des Aies
69390 PUSIGNAN
FRANCE

Unfortunately, once the order is validated we can not change the delivery address.

We deliver exclusively in the UK (Isle of Man, Jersey and Guernsey excluded).