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Our FAQs

If you have any question, concerns or issues, the Puressentiel team would love to help you. Click here to browse through these FAQs to find answers to commonly raised questions about Puressentiel.

1. How do I return my item?

If you want to return your order, please contact our customer service or follow the steps below. If you benefited an offer when placing your order, you must return your entire order. The refund will be made only if all the products are returned unused, in perfect condition, in their original packaging. All the gifts received in my order must also be returned (samples, mini etc.). If you have not benefited from an offer, you must return the product(s) you wish to exchange. The refund will be made only if the products are returned unused, in perfect condition, in their original packaging. Place the Delivery Note along with the items you are returning inside the parcel. If you are no longer in possession of it, please write down on free paper the order number, your first and last names then place it in the return parcel. The return costs are the responsibility of the customer. The address to indicate is: PURESSENTIEL UK Limited – Return 75 Newman Street W1T 3EN - London UNITED KINGDOM

2. Where is my return parcel?

Returns can take up to 15 business days to reach us depending on the shipping method chosen. Once received by our logistics partner, we will be informed and the refund will be made within 72 hours (depending on the bank) back to the original method of purchase.

3. How soon will I be reimbursed?

Returns can take up to 15 business days to reach us depending on the shipping method chosen. Once received by our logistics partner, we will be informed and the refund will be made within 72 hours (depending on the bank) back to the original method of purchase.

4. What are the return fees?

Customers must pay relevant return fees. Price varies depending on service provider.

5. Can I make an exchange?

We are unable to offer exchanges. However, you can return as soon as possible your full order by following the procedure of return. Once received, we will give you a refund. All you have to do is place a new order.

6. Can I return my items?

It is possible to return your items within 14 days after receipt of your order. If you want to return your order, please contact our customer service or follow the steps below. If you benefited an offer when placing your order, you must return your entire order. The refund will be made only if all the products are returned unused, in perfect condition, in their original packaging. All the gifts received in my order must also be returned (samples, mini etc.). If you have not benefited from an offer, you must return the product(s) you wish to exchange. The refund will be made only if the products are returned unused, in perfect condition, in their original packaging. Place the Delivery Note along with the items you are returning inside the parcel. If you are no longer in possession of it, please write down on free paper the order number, your first and last names then place it in the return parcel. The return costs are the responsibility of the customer. The address to indicate is: PURESSENTIEL UK Limited – Return 75 Newman Street W1T 3EN - London UNITED KINGDOM

7. Can I amend the delivery option for my order ?

Unfortunately, once the order is validated we can not change the delivery address.

8. Do you deliver abroad?

We deliver exclusively in the UK (Isle of Man, Jersey and Guernsey excluded).

You have a question ?

We would love to help you. Contact us.

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